01
A welcome that sells gently
It introduces, helps and invites, without rushing.
The first days after sign-up are the warmest. A short series that introduces, helps and invites, without jumping straight to the sale.
Autoresponders · Cittago
Autoresponders: written once, always on
A welcome that actually feels welcoming. A reminder that rescues the abandoned cart. A message that lands on time, at noon or at 2 a.m., whether you’re in the office or on holiday.
- Since 2011
- Over 56 brands grown
- 5.0 from 21 Google reviews
The automated sequenceLive
Written onceAlways on
The triggerSomeone signs upSomeone leaves items in the cartA customer goes quiet for a few months
- Straight awayWelcome! Here’s what happens nextYou left something in your cartWe’ve missed you
- The next dayOur best tipsAny questions about the product?What’s new since your last visit
- A few days laterAn invitation to your first orderYour cart is still waitingA good reason to come back
The first days after someone signs up are the warmest: we introduce, help and invite.A well-timed reminder rescues sales that were nearly in the bag.Customers who’ve been quiet for months get a reason to come back.
- 2011the year we started working for our clients' businesses
- 56+brands grown so far
- 6countries where we have clients
- 5.0our Google rating, from 21 reviews
- 1senior strategist on every account
Autoresponders at Cittago
Your best salesperson never sleeps. It’s a sequence
Every business has moments that repeat: someone signs up, someone buys for the first time, someone fills a cart and walks away, someone goes quiet for months.
Handled by hand, these moments slip through the cracks; handled by nobody, they cost real money.
An autoresponder is the right message, written once with care and sent by itself at the right moment, every time: the welcome series that leads to a first order, the cart email that brings people back, the message that reawakens old customers. Quiet, cumulative and always on duty.
What you get
The autoresponders we build
The sequences every business needs, written once and reviewed monthly.
02
Carts that come back
Well-timed, well-written reminders.
Well-timed, well-worded reminders that rescue sales you’d nearly made.
03
Customers who return
From one-off buyers to loyal customers.
Post-purchase and win-back sequences that turn one-off buyers into loyal customers.
04
Set up properly, then looked after
Tested end to end, reviewed monthly.
Every sequence is tested end to end before it goes live, then reviewed monthly and improved when the numbers call for it.
05
On the platform you already use
Brevo, Mailchimp, Klaviyo, HubSpot or your shop.
We work on the platform you already have, as long as it’s up to the job. Switching platforms is rarely why sequences underperform.
06
Three sequences first
Welcome, cart, win-back; the rest once the numbers are in.
Three sequences cover almost everything. Others are added only once the first three have numbers of their own.
The email marketing pageDo you also need a website, SEO or email marketing? We are a full team: what we do not do directly, we deliver with trusted partners, to the same standard.
What it is not
What autoresponders at Cittago are not
Four things you will not get from us.
A newsletter sent to everyone
A sequence goes out to one person, exactly when that person does something.
Set and forget
We look after them: we review monthly and adjust the copy or the timing.
Twelve sequences on day one
We start with three, so we know which one performs.
A new platform on principle
We work on the one you have, if it’s up to the job.
How we work
How we build autoresponders
It all starts with the moments that repeat. Then, three stages.
It all starts with a conversation: we find the moments your business currently handles by hand, or not at all, and choose the sequences that will pay for themselves first. From there, our method has three stages.
- 01
We find the moments that slip away
Sign-ups, carts, quiet customers.
We map the moments that repeat and that nobody handles today.
- 02
We write and set up the sequences
Once, with care, on your platform.
We write the emails person to person, set them up and test them end to end.
- 03
We measure and improve
Monthly, by the numbers.
We track every sequence and change the copy or the timing when the numbers call for it.
Boutique studio
What it means to work with a boutique studio
Four things you notice in the day-to-day collaboration.
01
Few clients, time for each
Few clients, so every account gets the time it needs.
We do not take on every project. We work with a small number of clients, so that every account gets the time and attention it needs.
02
The same person, from the first conversation
The strategist from the first conversation is the one who manages your campaigns.
The senior strategist you talk to at the first meeting is the one who manages your campaigns. We do not hand you over to someone else once we start.
03
Involved in your business
We look at the whole path to the sale, not just at the ads.
We are glad about every new customer we bring you. That is why we do not stop at the ads: we also look at the offer, the website and the message, so that the whole path to the sale works.
04
Relationships that last
Some clients have worked with us for over 10 years.
Some clients have worked with us for over 10 years. It is not us saying it: they wrote it themselves, in their Google reviews.
In brief
Updated: October 2026
- We are Cittago, a boutique digital marketing agency from Cluj-Napoca, Romania, dedicated to our clients. Since 2011 we have done ethical, effective marketing, built to grow along with each client's business.
- We build autoresponders: welcome, abandoned cart and win-back sequences, written once, sent automatically and reviewed monthly.
- We work in Romanian, English and Italian, with clients in 6 countries. To date we have grown over 56 brands.
- Today, Cittago's rating on Google is 5.0, from 21 reviews.
- We do not work with contracts that keep clients tied to us. We prefer to earn their trust through results: we start gradually and accelerate together only when there is potential.
Frequently asked questions
Autoresponders: your questions
Direct answers to what people ask us before the first conversation.
1What are autoresponders, in a nutshell?
Emails written once and sent automatically when something happens: a sign-up, an abandoned cart, a first order, a customer who hasn’t bought in months. They aren’t a newsletter: each one goes out to one person, exactly when that person does something.
2Which sequences do you set up?
The ones every business needs: a welcome series that takes subscribers to their first order, abandoned-cart reminders, and post-purchase and win-back sequences that bring back one-off buyers. Each is written once, then sent automatically at the right moment.
3Do you leave them to run, or keep an eye on them?
We keep an eye on them. We test every sequence end to end before it goes live, then review it monthly and improve the copy or the timing when the numbers call for it. The automation runs by itself, but a senior team keeps watch.
4How is it different from email marketing?
Autoresponders are the automated sequences triggered by an event: a sign-up, a purchase, an abandoned cart. Email marketing is the broader, ongoing programme. They work best together, as one system, alongside lead magnets and automation.
5How many autoresponders does a small business need?
Three cover almost everything: welcome, abandoned-cart recovery and win-back after a few quiet months. Others are added only once the first three have numbers of their own. Start with twelve, and you lose track of which one performs.
6Which platform do you set them up on?
The one you already have, as long as it’s up to the job: Brevo, Mailchimp, Klaviyo, HubSpot or your shop’s own email module. Switching platforms is the most expensive and most postponable part of this work, and it’s almost never why sequences underperform.
7How soon can you tell whether a sequence works?
Abandoned-cart emails give a signal within two to three weeks, because the traffic that triggers them already exists. A welcome series takes longer, since it depends on how many sign-ups you collect. Win-back is judged over a full buying cycle in your sector.
8Autoresponder or automated sequence?
Both terms are used and mean the same thing: a series of emails that starts by itself when someone does something specific. Platforms call them autoresponders, automations or flows. We set them up and look after them the same way, whatever the name.
9What’s the first step, and what does it cost?
The first step is a free 30-minute conversation with a senior strategist: we find the moments you currently handle by hand or miss altogether, and tell you which sequences would pay for themselves first. We agree the price afterwards, based on your goals.
Let's get acquainted
The first meeting is free and lasts 30 minutes: online, by phone or, if you are in Cluj, over a coffee. You tell us about your business, and we tell you honestly how we can help.
Prefer a message? You can reach us on WhatsApp, by email or by phone and we will reply directly.
No preparation and no follow-up pressure. If we are not a good fit, you leave with better questions to ask whoever comes next.