FAQ — Cittago

One partner for all of it. Answered.

Cittago works as your single digital partner — strategy, ads, social, website, design, copywriting and email under one senior team. The questions below cover how that actually works.

What exactly does Cittago do?

We act as your one digital partner that you, your team and your company can rely on: strategy, research, SEO and AI search, Google and Meta ads (setup and ongoing management), social-profile optimisation, website and app development, branding and design, copywriting, email marketing and automation. Instead of stitching together separate suppliers, you get all of it from one senior team that makes the pieces work as a single system, powered with the most advanced AI tools out there.

Can one agency really handle everything — and do it well?

That's the whole model. Because the same senior team owns strategy through execution, the ads brief matches the landing page, the copy matches the brand, and the email follows the funnel — nothing gets lost between suppliers. We stay deliberately small so seniors do the work, and we take on fewer clients than we could to keep the quality high.

How is this different from hiring separate freelancers or specialists?

With separate suppliers you become the project manager — briefing five people, chasing them, and hoping the pieces line up. With Cittago there's one accountable team and one plan. The channels are coordinated on purpose, so every month builds on the last instead of pulling in different directions.

Do I need a big budget, or is this for small businesses too?

It suits small and mid-sized businesses well. We start from your margins, not a rate card, and scope only what earns its keep — sometimes the honest advice is to spend less. You don't need a large budget to work with us; you need a real goal we can move toward.

Who actually does the work — seniors or juniors?

Seniors, juniors and AI agents. The people in your first meeting are the people responsible for doing the work. We're a small agency, committed to our customers and accountable for delivering high-quality services — so you're never paying senior prices for junior delivery.

In which languages do you work?

English, Italian and Romanian. We write, run campaigns and communicate natively in all three, for clients across Europe and the USA.

Where are you based, and do you work with clients outside Romania?

We're a boutique studio in Cluj-Napoca, Romania, working since 2011. Most of our work is remote, and we serve clients across Romania, Italy and the wider EU.

What's the first step to working together?

A free 30-minute analysis with a senior strategist — no script, no pitch. You tell us where the business wants to go; we tell you honestly what we'd do first, and what to skip. Whatever we sketch is yours to keep, whoever you build it with.

How much does it cost?

It depends on scope, which is exactly what the free analysis is for. We price to your goals rather than a fixed menu, and every engagement is set out in a written agreement covering scope, deliverables and fees before anything starts. No surprises.

Do I have to sign a long contract?

No long lock-in. We'd rather keep you because the work works — some clients have stayed over a decade by choice, and that's the metric we're proudest of. Terms are agreed up front and scoped to what you actually need.

Do we keep ownership of our accounts, website and creative?

Yes — everything is yours. Ad accounts, website, source files and creative belong to you, documented and handed over, so you're never locked to us or dependent on the person who built it.

How will I know it's working?

Plain-language reporting tied to outcomes that matter to the business, not vanity metrics — plus a short regular review of what moved, what we learned, and what changes next. If something isn't working, you'll hear it from us first.

Still have a question?

Ask us directly — it's free.

Thirty minutes with a senior strategist, no script and no pitch. Bring the question; you'll leave with a straight answer, yours to keep.

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