01
Your tools, finally talking
Orders, enquiries and data move between systems by themselves.
Orders, enquiries and data flow between your systems without anyone retyping a thing.
AI automation · Cittago
AI automation: repetitive work isn’t real work, it’s a tax on your team
Data copied from one tool to another, the same reply sent over and over, the same reports chased every week. We connect the tools you already have and add AI where it genuinely helps.
- Since 2011
- Over 56 brands grown
- 5.0 from 21 Google reviews
01A customer asks for a quote on the website.
- 2011the year we began managing Google Ads campaigns
- 56+brands grown so far
- 6countries where we have clients
- 5.0our Google rating, from 21 reviews
- 1senior strategist on every account
Automation at Cittago
Your team wasn’t hired to copy and paste
The order retyped into three systems, the enquiry that waits two days for a first reply, the payment reminder sent by hand: you’ll find them in any ordinary week.
We connect the tools you already have, from the CRM and email to spreadsheets and the online shop, so information moves by itself. We add AI where it genuinely helps: drafting, sorting and summarising.
The systems do the repetitive work. The decisions stay with your people.
What you get
What we build for you
Systems that handle the repetitive work by themselves, documented so anyone can follow them.
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Instant first replies
Every enquiry gets a quick reply that still sounds personal.
Every request gets a fast reply that sounds personal, even out of hours. Speed wins contracts.
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AI where it earns its keep
Drafting, sorting, summarising: the dull work, handled.
The systems take on the repetitive thinking work: drafting, sorting, summarising. Your people make the decisions.
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Built to be understood
Every automation, documented in plain English.
Every automation is documented in plain English, so you’re never dependent on whoever built it.
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Joined up with marketing
Enquiries from ads and the website go where they should.
Automations work hand in hand with the ads, the website and email: every enquiry is logged, followed up and answered.
The digital marketing page06
A report you understand
Monthly, on a single page: what was invested, what came back and what we change.
Monthly, on a single page: how much was invested, what came back, what we are changing and why. Every technical term comes with its explanation.
Do you also need a website, SEO or email marketing? We are a full team: what we do not do directly, we deliver with trusted partners, to the same standard.
What it is not
What automation at Cittago is not
Four things you will not get from us.
A robot making decisions for people
AI drafts, sorts and summarises; the decisions stay with your team.
A system only we understand
Every workflow is documented in plain English, so you never depend on whoever built it.
New software for everything
We start from the tools you already have and connect them.
Automation for its own sake
We only automate what keeps costing you time, not everything that could be automated.
How we work
How we build an automation
It all starts with an ordinary week. Then, three stages.
It all starts with a conversation: you walk us through an ordinary week at your company, what keeps repeating and where the time goes. From there, our method has three stages.
- 01
We map an ordinary week
We find the repetitive work that costs you most.
You describe an ordinary week; together we find the repetitive tasks eating into the team’s time and pick the first ones to tackle.
![Two women talking at a café counter, in warm light]()
- 02
We connect and automate
Your existing tools, linked up, with AI where it helps.
We link the CRM, email, spreadsheets and shop so information moves by itself, and add AI for drafting, sorting and summarising.
![Hands writing a plan in a notebook, next to a laptop and a coffee]()
- 03
We document and hand over
Everything explained in plain English, so it stays yours.
Every workflow is documented in plain English: the team knows what each automation does and how to change it.
![A florist owner smiling as she talks on the phone in her shop]()
Ethical marketing, in practice
The account stays yours, we only work for what we believe in, and we tell you openly what we can control.
- The Google Ads account belongs to your company, with its full history. We work in it with access you can revoke at any time.
- We only work for products and services we believe in and that bring real value to the people who buy them.
- We do not tie you to us with a contract. We start gradually, earn trust through results and accelerate together only when there is potential. Our clients stay for the trust earned through proven sales, not for contract clauses.
- We do not promise first place on Google. We tell you openly what we can control and what we cannot.
- We do not use fake reviews, invented urgency or other tricks that bring clicks and damage trust in your brand.
- We tell you directly and transparently when we think we cannot help you or that we are not a good fit, even if it means we do not work together.
- We answer your questions directly, on WhatsApp, by email or by phone, without much formality.
Boutique studio
What it means to work with a boutique studio
Four things you notice in the day-to-day collaboration.
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Few clients, time for each
Few clients, so every account gets the time it needs.
We do not take on every project. We work with a small number of clients, so that every account gets the time and attention it needs.
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The same person, from the first conversation
The strategist from the first conversation is the one who manages your campaigns.
The senior strategist you talk to at the first meeting is the one who manages your campaigns. We do not hand you over to someone else once we start.
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Involved in your business
We look at the whole path to the sale, not just at the ads.
We are glad about every new customer we bring you. That is why we do not stop at the ads: we also look at the offer, the website and the message, so that the whole path to the sale works.
04
Relationships that last
Some clients have worked with us for over 10 years.
Some clients have worked with us for over 10 years. It is not us saying it: they wrote it themselves, in their Google reviews.
In brief
Updated: October 2026
- We are Cittago, a boutique digital marketing agency from Cluj-Napoca, Romania, dedicated to our clients. Since 2011 we have done ethical, effective marketing, built to grow along with each client's business.
- We build automations that connect the tools businesses already use, with AI where it genuinely helps.
- We work in Romanian, English and Italian, with clients in 6 countries. To date we have grown over 56 brands.
- Today, Cittago's rating on Google is 5.0, from 21 reviews.
- We do not work with contracts that keep clients tied to us. We prefer to earn their trust through results: we start gradually and accelerate together only when there is potential.
Frequently asked questions
Questions about automation
Direct answers to what people ask us before the first conversation.
1What exactly do you automate?
We connect the tools you already have (CRM, email, spreadsheets, online shop) so orders, enquiries and data move between them without anyone retyping. We add AI where it genuinely helps: drafting, sorting and summarising.
2How is it different from doing it in-house?
In-house automations often live in one person’s head and break when that person leaves. We document every workflow in plain English, so it stays yours.
3Is it right for a small business?
Very much so. Automation goes straight for the repetitive tasks that quietly eat a small team’s time: retyped orders, first replies, reminders.
4What’s the first step, and what does it cost?
The first step is a free 30-minute conversation with a senior strategist, with no script and no sales pitch. You describe an ordinary week, and we show you what could be automated first. We agree the price afterwards.
Let's get acquainted
The first meeting is free and lasts 30 minutes: online, by phone or, if you are in Cluj, over a coffee. You tell us about your business, and we tell you honestly how we can help.
Prefer a message? You can reach us on WhatsApp, by email or by phone and we will reply directly.
No preparation and no follow-up pressure. If we are not a good fit, you leave with better questions to ask whoever comes next.